Customer service Odoo case study
Helpdesk Management
Live service dashboards, email ticketing, SLA automation and team reporting.
What we built
- A live dashboard of tickets, SLA compliance and team activity
- Tickets created directly from incoming email
- Categorization, assignment and tracking through to resolution
- Automated stage changes, SLAs and email notifications
Need something similar?
Helpdesk Management is part of our odoo erp work. We implement, customize and extend Odoo so sales, stock, accounts and people run on one system instead of a dozen spreadsheets.
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Tell us what's slowing your team down.
Describe the workflow, what you use today and where it needs to go. We'll reply with a clear next step.